Refund and Returns Policy – TRIMARK Sunglasses & Eyewear

At TRIMARK Sunglasses & Eyewear, we strive to provide our customers with high-quality, authentic eyewear. If you are not fully satisfied with your purchase, please review our refund and returns policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unworn, and in its original condition with all packaging, tags, and accessories included.
• Returns must be requested within 7 days from the date of purchase or delivery.
• The item must be purchased directly from TRIMARK Sunglasses & Eyewear (store or official online channels).
• Customized or prescription eyewear is not eligible for returns unless there is a manufacturing defect.

2. Non-Returnable Items

We do not accept returns for:

• Items damaged due to misuse, accidents, or improper care.
• Items without original packaging, receipts, or proof of purchase.
• Sale or discounted items (final sale).

3. Refund Process

• If your return is approved, you may choose between:
  • Exchange: Replace the item with another product of equal value.
  • Store Credit: Receive credit for future purchases.
  • Refund: If eligible, refunds will be processed to the original payment method within 7-14 business days.
• Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defect or an incorrect item sent by us.

4. How to Initiate a Return

To request a return, please contact us with your order details:

📞 +959 775022608 | +959951104941 (Viber)
📧 [email protected]

Once your return is approved, we will provide instructions on how to return your item.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of receiving your order. We will arrange a replacement or refund at no additional cost.

6. Contact Us

For any questions about returns and refunds, feel free to reach out to us:

📍 No. 303, 28 Street, Upper Block, Pabaedan Township, Yangon, Myanmar
📞 +959 775022608 | +959951104941 (Viber)
📧 [email protected]